We trust that you'll be thrilled with your purchases from Madame Butterfly S.A. However, in case you're not entirely satisfied with your floral selections, we're here to assist. Please take a moment to familiarize yourself with our refund policy.

​

Returns and Refunds

If you find yourself dissatisfied with your order, kindly notify us of your concerns. All return requests will be considered by our management team. This policy doesn't affect your legal rights.

​

Important Note: Failure to inform us of any issues may hinder our ability to process refunds or exchanges. To facilitate the return process, please ensure that products are returned in their original packaging within 3 days after the purchase

​

Refunds for Credit Card Payments

Customers who made payments via credit card will have their accounts credited for eligible refunds. We do not issue refunds to third parties.

​

Once we receive your returned items, we will promptly process your request. Our team will contact you to discuss the available options, which may include providing an alternative or initiating a refund.

​

Thank you for choosing Madame Butterfly S.A. We appreciate your trust and look forward to resolving any concerns to your satisfaction.